Effective Date: July 4, 2026
Last Updated: July 4, 2026
Who We Are
Meranz (operated by Meranz Holdings) is an online marketplace based in Uganda, accessible at meranz.online. We connect trusted vendors with shoppers across Uganda.
For questions about this policy, contact us at: privacy@meranz.online
What Information We Collect
We collect the following personal information when you use our platform:
- Account information: Name, email address, phone number, and password when you register
- Order information: Billing address, delivery address, and purchase history
- Payment information: Transaction details (we do not store full card numbers)
- Marketing data: Email address and preferences when you opt in to our newsletter or promotions
- Usage data: Pages visited, products viewed, and time spent on site (via cookies)
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and shipping updates
- Send promotional emails and offers (only if you have opted in)
- Improve our platform and personalise your shopping experience
- Comply with legal and regulatory obligations
Marketing Communications
With your consent, we may send you emails about new products, flash sales, and membership offers. You can unsubscribe at any time by clicking the "Unsubscribe" link in any email, or by contacting us at privacy@meranz.online.
Sharing Your Information
We do not sell your personal data. We may share it with:
- Vendors: Your delivery details are shared with the relevant vendor to fulfil your order
- Delivery partners: Your name and address for shipping purposes
- Payment processors: To securely handle transactions
- Legal authorities: Where required by Ugandan law or court order
Cookies
Our website uses cookies to remember your preferences, keep you logged in, and analyse site traffic. You can disable cookies in your browser settings, though some features may not work correctly.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw marketing consent at any time
To exercise any of these rights, contact us at privacy@meranz.online.
Data Retention
We retain your data for as long as your account is active or as required to provide services and comply with Ugandan law.
Changes to This Policy
We may update this policy from time to time. We will notify registered users of significant changes via email.