Effective Date: July 4, 2026
Last Updated: July 4, 2026
Our Commitment
At Meranz, we want you to be satisfied with every purchase. If something isn't right, we're here to help.
Return Window
You may request a return within 7 days of receiving your order.
Eligible Items for Return
Items are eligible for return if they are:
- Defective, damaged, or not as described
- Unused and in their original packaging
- Accompanied by proof of purchase (your order confirmation email)
Non-Returnable Items
The following cannot be returned:
- Perishable goods
- Personalised or custom-made items
- Digital products or downloads
- Items marked "Final Sale"
How to Request a Return
- Email returns@meranz.online within the return window
- Include your order number and a description of the issue
- Attach photos if the item is damaged or incorrect
- Our team will respond within 2 business days with next steps
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds are issued via the original payment method
- Shipping costs are non-refundable unless the return is due to our error or a defective product
Exchanges
We offer exchanges for defective or incorrect items. Contact us at returns@meranz.online to arrange.
Vendor Disputes
If your dispute is with a specific vendor, we will mediate on your behalf. Meranz Holdings reserves the right to make final decisions in unresolved disputes.